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Returns Policy

We hope you will love each of your Calihoo items!  If you need to make a return, you may return new, unworn items with original tag attached within 14 days of delivery for a full refund less the cost of shipping. You are responsible for return shipping costs to us unless the return is a result of our error (you received an incorrect or defective item).  Please ship the item back with your packing slip in the packaging you received it in or similar packaging to ensure it arrives to us undamaged. Please use our contact form or email jill@calihoo.com with any questions regarding returns.

You should expect to receive your refund within four weeks of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

When you place an order, shipping options will automatically populate in the cart.  We offer $5 flat rate shipping on all orders and FREE shipping on orders over $150.